Privacy Policy

Shift with Sam is a wellness practice operated by Sam Adey.

Email: hello@shiftwithsam.co.uk
Website: shiftwithsam.co.uk

Sam Adey is the data controller for personal data collected through this website.

When you book a service or event through this website, we collect:

- Your name (required)
- Your email address (required)
- Your phone number (optional)
- The service or event you are booking, including date and time
- Your consent to us storing your contact details to manage your booking (required)
- Your consent to receive marketing communications (optional)

This information is stored securely in our booking database.

When you contact us through the contact form, we collect:

- Your name (required)
- Your email address (required)
- Your phone number (optional)
- Your message subject and message content (required)
- Your agreement to this Privacy Policy (required)
- Your consent to receive marketing communications (optional)

Your message is sent directly to us by email. It is not stored in our website database.

We use the information we collect to:

- Process and manage your booking
- Send you a booking confirmation email
- Contact you about your booking if needed
- Respond to your enquiry
- Analyse how visitors use our website (only with your consent - see Cookies)
- Send you information about future events and offers (only if you have opted in)

We do not sell, share, or rent your personal data to third parties for their own marketing purposes.

Payments are processed by Square (Block, Inc.). When you click 'Proceed to Payment', you are redirected to Square's secure payment page at connect.squareup.com.

Shift with Sam does not see, store, or process your payment card details. All card data is handled entirely by Square in accordance with PCI DSS standards.

Square is our data processor for payment purposes. Their privacy policy is available at: squareup.com/gb/en/legal/general/privacy

We use Google Analytics to help us understand how visitors use this website - for example, which pages are most visited and how long people spend on the site.

Google Analytics uses cookies to collect this information (see the Cookies section below). Analytics cookies are only placed on your device with your explicit consent.

Google may process data on servers outside the United Kingdom. Google's privacy policy is available at: policies.google.com/privacy

If you decline analytics cookies, Google Analytics will not be loaded and no data about your visit will be collected.

Booking confirmation emails are sent automatically from bookings@shiftwithsam.co.uk.

If you have opted in to marketing communications, we may occasionally email you about upcoming events, new services, and special offers from hello@shiftwithsam.co.uk. You can unsubscribe at any time by replying with 'Unsubscribe' in the subject line, or by emailing hello@shiftwithsam.co.uk.

This website uses two categories of cookies:

1. Essential cookies (always active)
These cookies are strictly necessary for the website to function and cannot be switched off.

- wordpress_* - WordPress session management (session)
- wp_settings_* - WordPress admin preferences (1 year, admin users only)
- wordpress_test_cookie - Checks that your browser accepts cookies (session)

2. Analytics cookies (only with your consent)
These are only placed if you click 'Accept All' on our cookie notice.

- _ga - Google Analytics - identifies unique visitors (2 years)
- _gid - Google Analytics - distinguishes users (24 hours)
- _ga_* - Google Analytics - session data (2 years)

You can change your cookie preferences at any time by clicking 'Cookie Preferences' in the footer.

- Booking records (name, email, phone, service details, consent records): 3 years from the date of booking
- Contact form enquiries: retained in our email inbox for up to 12 months
- Health screening form data (via Google Forms, where applicable): 12 months after your last session
- Marketing consent records: retained until you withdraw your consent

After these retention periods, data is securely deleted.

You have the following rights regarding your personal data:

- Access: request a copy of the personal data we hold about you
- Rectification: ask us to correct inaccurate or incomplete data
- Erasure (right to be forgotten): ask us to delete your data
- Restriction: ask us to limit how we use your data
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interests
- Withdraw consent: withdraw any consent you have given at any time

To exercise any of these rights, please contact us at hello@shiftwithsam.co.uk. We will respond within 30 days.

To request a copy of your personal data, please email hello@shiftwithsam.co.uk with the subject line 'Subject Access Request'. Please include:

- Your full name
- The email address you used when booking or contacting us

We will verify your identity and respond within one calendar month. This service is free of charge.

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO).

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

We would always appreciate the opportunity to resolve concerns directly first - please contact us at hello@shiftwithsam.co.uk.

If you have any questions about this Privacy Policy, please contact us:

Sam Adey
Shift with Sam

Email: hello@shiftwithsam.co.uk
Website: shiftwithsam.co.uk